Privacy policy
At YOUSWITCH, protecting your personal data is our priority.
Whether you use the website youswitch.co (the "Website") as our client (the "Client"), we may collect personal data about you.
The purpose of this policy is to inform you about how we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR") and French Data Protection Law n° 78-17 of 6 January 1978 (together the "Applicable Regulations").
1 . Who is the data controller?
The data controller is YOUSWITCH, simplified joint stock company ("Société par actions simplifiée") registered with the Paris Trade and Companies Register under number 983 047 515 whose registered office is located at 10 rue de Penthièvre, 75008 Paris ("Us" or "We") when browsing on our Website.
2 . What personal data we collect?
Personal data is a data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name.
We may collect the following personal data:
Identification data (e.g. full name, email, telephone number);
Login data (e.g. logs, IP address);
Any information you wish to send us as part of your contact request.
We inform you, when collecting your personal data, whether some of these data are mandatory or optional.
3 . On what legal basis, for what purposes and for how long do we keep your personal data?
Objectives | Legal basis | Data retention period |
|---|---|---|
To create a database of customers and prospects. | Our legitimate interest in developing and promoting our business. | For our customers: their personal data are retained for the duration of our business relationship. For our prospects: their personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action). In addition, personal data may be archived for probationary purposes for a period of 5 years. |
To send newsletters, requests and direct marketing mailings. | Our legitimate interest in winning customer loyalty and informing our customers of our latest news. | Personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action) or until you withdraw your consent. |
To answer to your information request and other inquiries. | Our legitimate interest in responding to your inquiries. | Personal data are retained during the processing of your request and is deleted once the request has been processed. |
To process data subjects' requests to exercise their rights. | To comply with our legal and regulatory obligations. | If we ask you a proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted. If you exercise your right to object to direct marketing: we keep this information for 3 years. The information allowing the management of your requests to exercise your rights under the GDPR will be kept for 3 years from the date of the request. |
4 . Who are the recipients of your personal data?
The following categories of recipients will have access to your personal data:
The staff of our company;
Our processors: hosting provider, CRM tool, mailing provider, audience measurement tool, payment service provider, billing tool, cookie management tool;
Our partners;
If applicable: public and private organizations, exclusively to comply with our legal obligations.
5 . Are your personal data likely to be transferred outside the European Union?
Your personal data is hosted for the duration of the processing on the servers of YOUSWITCH, located in the European Union.
6 . What rights can you exercise on your personal data?
6.1 . You have the following rights with regard to your personal data:
Right to be informed: this is precisely why we have drafted this privacy policy as defined by articles 13 and 14 of the GDPR.
Right of access: you have the right to access all your personal data at any time as defined by article 15 of the GDPR.
Right to rectification: you have the right to rectify your inaccurate, incomplete or obsolete personal data at any time as defined by article 16 of the GDPR.
Right to restriction of processing: you have the right to restrict the processing of your personal data in certain cases defined in article 18 of the GDPR.
Right to erasure ("right to be forgotten"): you have the right to request that your personal data be deleted and to prohibit any future collection as defined by article 17 of the GDPR.
Right to define instructions related to the retention, deletion and communication of your personal data after your death.
Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
Right to data portability: under specific conditions defined in article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.
Right to object: You have the right to object to the processing of your personal data as defined by article 21 of the GDPR. Please note that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims.
You can exercise these rights by writing at: privacy@youswitch.co. For this matter we may ask you to provide us with additional information or documents to prove your identity.
6.2 . For any unsuccessful question or request, you are entitled to lodge a complaint with the competent supervisory authority in France, the Commission Nationale de l'Informatique et des Libertés ("CNIL"), located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
7 . What cookies do we use?
Cookie’s name | Cookie’s Function | Data retention period | Link to the Cookies policy |
|---|---|---|---|
_pk_id, _pk_ref, _pk_ses, _pk_cvar, _pk_hsr, matomo_sessid | These Cookies allow us to measure the number of visits, page views and user activity. If necessary, they may collect your IP address to know the city from which you are connecting. Analytical Cookies allow us to generate statistics on the use and navigation of our Website in order to improve our performances. The Cookies used also allow us to identify navigation problems and eventually to solve them. | Your data collected via Matomo will be stored for a maximum period of 25 months. |
This cookie does not require your consent.
You can choose not to have your visits to this Website recorded by our analytics tool Matomo by checking the box below.
Please note that if you clean up your cookies and delete the opposition cookie, or if you change computer and/or browser, you will need to carry out the opposition procedure again.
8 . Modifications
We may modify this privacy policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical change. These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted of any significant change of the privacy policy.
Entry into force: 01/09/2024